Concept
How can a company's performance and results be continuously optimized? How can a company be brought to a world-class level in terms of productivity and quality? What needs to be done to anchor optimized processes, productivity and effectivity in the company?
The aim of this executive program is to present best practices, tools and experience from renowned companies and to receive concrete impulses for the design of your own “high-performance organization”.
Participants
- Senior managers
- Those responsible for business areas, business units and profit centers who focus their areas on productivity and quality
- Managers from functional areas
Topics
Focus on operational excellence
- Operational excellence in day-to-day business as a prerequisite for a high-performance organization
- Operational excellence: what does it consist of and how is it achieved?
- Performance-oriented management: The holistic approach to managing the performance of the company and its divisions
Performance-enhancing structures
- The great importance of organizational structures for the thinking and actions of employees
- How structures guide the company’s development direction
- What is the best structure: Ways to develop the operating model
Importance of process management
- The importance of process management
- The most important processes of a company
- The metrics for process quality
- The role of process management as a business enabler
Quality, productivity and performance
- The design of the value creation process
- Quality and customer satisfaction
- The productivity of white-collar workers
Strategy implementation through process management
- Competitive advantages thanks to process management
- Be more productive, faster, better
- Be more accurate thanks to business analytics
- Be leaner and more cost-effective
- Be more transparent and manageable
- Be more emotional and closer to the customer
- Be more effective in marketing and sales
Execution: Strength in implementation
- Less Powerpoint, more understanding about common goals
- Fewer concepts, more precision in interaction
- Fewer meetings, more implementation
- What characterizes companies that are strong at implementation?
- What principles and leadership behavior characterize a strong, implementation-oriented leader?
- How can executives massively increase the implementation strength in their area?
Implement skillfully
- Implementation by decree: often not effective
- The better principle: inspire, provide incentives and self-organization
- Social skills in change processes
- Change management: consider laws, use instruments
