Concept
How can a company's performance and results be continuously optimized? How can a company be brought to a world-class level in terms of productivity and quality? What needs to be done to anchor optimized processes, productivity and effectivity in the company?
The aim of this executive program is to present best practices, tools and experience from renowned companies and to receive concrete impulses for the design of your own “high-performance organization”.
Participants
- Senior managers
- Those responsible for business areas, business units and profit centers who focus their areas on productivity and quality
- Managers from functional areas
Topics
Focus on operational excellence
- Operational excellence in day-to-day business as a prerequisite for a high-performance organization
- Operational excellence: what does it consist of and how is it achieved?
- Performance-oriented management: The holistic approach to managing the performance of the company and its divisions
Performance-enhancing structures
- The great importance of organizational structures for the thinking and actions of employees
- How structures guide the company’s development direction
- What is the best structure: Ways to develop the operating model
Importance of process management
- The importance of process management
- The most important processes of a company
- The metrics for process quality
- The role of process management as a business enabler
Quality, productivity and performance
- The design of the value creation process
- Quality and customer satisfaction
- The productivity of white-collar workers
Strategy implementation through process management
- Competitive advantages thanks to process management
- Be more productive, faster, better
- Be more accurate thanks to business analytics
- Be leaner and more cost-effective
- Be more transparent and manageable
- Be more emotional and closer to the customer
- Be more effective in marketing and sales
Execution: Strength in implementation
- Less Powerpoint, more understanding about common goals
- Fewer concepts, more precision in interaction
- Fewer meetings, more implementation
- What characterizes companies that are strong at implementation?
- What principles and leadership behavior characterize a strong, implementation-oriented leader?
- How can executives massively increase the implementation strength in their area?
Implement skillfully
- Implementation by decree: often not effective
- The better principle: inspire, provide incentives and self-organization
- Social skills in change processes
- Change management: consider laws, use instruments
General Information
Administrative Information
St. Gallen Business School
Rosenbergstrasse 36
CH-9000 St. Gallen
Phone +41 71 225 40 80
E-Mail seminars@sgbs.com
Internet www.sgbs.com
Registration
We are happy to accept your registration or application for a management seminar or program by email, post or internet.
After receiving your registration, we will send you:
- confirmation of your registration with invoice
- information on the schedule, hotel/conference center and arrival
- the room reservation form for your hotel booking
If the seminar is already fully booked, you will be informed immediately.
Information about the seminar hotels
Further information about our seminar centres and hotels can be found on the Internet: www.sgbs.com/hotel
Course fee, Hotel costs, Topics
The course fee (plus VAT, depending in which country the seminar takes place) includes includes tuition and all course material. Participants will download the seminar materials electronically from our download center shortly before the seminar. We will send you an email with a link to download them. The course fee does not include any hotel services such as overnight accommodation, breakfast, meals and the daily flat rate for the hotel or conference center. Participants must pay these directly to the hotel. The daily delegate rate of the conference centers in London, Boston and Shanghai is billed directly by the St. Gallen Business School and forwarded to the conference center.
Participants are of course free to stay overnight outside the seminar hotel. In this case, you pay only the daily flat rate charged by the hotel/conference center directly to the hotel or conference center.
The course fee is charged after registration and must be transferred no later than 6 weeks before the start of the seminar. We reserve the right to make minor changes to topics, the sequence of topics and speakers.
We as organizers have the right to move a seminar to our study center in St. Gallen for valid reasons without this justifying cancellation of registration.
Cooperation, Questionnaire
Some of our seminars are held in cooperation with other renowned institutions. The respective event partner records customer satisfaction at the end of the seminar and forwards the evaluation to the cooperation partner.
Certificate
You will receive a course certificate upon completion of the course, or in the case of a multi-part program, during the last part of the program.
Change of Booking, Postponement
A re-scheduling is possible only up to 6 weeks before the start of the seminar, and only once. In the case of booking changes later than 6 weeks before the start of a seminar, following re-scheduling fees will be billed:
If you rebook a booked seminar or part of a seminar up to 3 months before the start, we charge a rebooking fee of CHF 400 plus VAT. If you rebook between 6 weeks and 3 months before the start of the seminar, 20% of the fees for the rebooked event must be paid. If you rebook less than 6 weeks before the start, 40% of the fee is due. If you rebook less than 2 weeks before the start of the seminar, 80% of the fee is due. In case of a later re-scheduling the entire seminar fee is forfeited. If you do not show up, the fee is forfeited without compensation. Seminars and parts of seminars not attended are forfeited.
When rebooking, there may be program changes/adjustments and overlaps. This does not entitle you to a partial refund of the seminar fee.
Cancellation, Withdrawal
Cancellation of registration (withdrawal or cancellation) is possible free of charge up to 3 months before the start of the seminar. If you cancel between 3 months and 6 weeks before the start of the seminar, 40% of the seminar fee plus VAT will be charged.
Alternatively, a replacement participant can be provided up to 14 days before the start of the seminar against payment of the rebooking fee of CHF 700 plus VAT, in accordance with the target group description.
The full seminar fee will be charged if the cancellation is made less than 30 working days before the start of the seminar.
Seminars may, due to force majeure or because of an insufficient number of participants, be cancelled by the organiser at short notice until 2 weeks before the seminar start, without being liable for compensation for any resulting consequences.
We recommend that you either take out cancellation insurance or book your flight and hotel with a free right of withdrawal up to 10 days before the start of the seminar.
Postponement in case of danger, pandemic
We treat rebookings made due to a pandemic or an acute danger situation (terror, war) with great goodwill: We waive the usual rebooking fees. Due to the extended rebooking option, the above-mentioned “free cancellation up to 3 months before the start of the seminar” does not apply. The seminar fee, if not already paid, remains due with the value date stated in the invoice.
Dangerous situations include events such as an epidemic, a pandemic, disasters, serious political or social upheavals that pose a danger to the participants that should reasonably be avoided by postponing the event. A postponement for such reasons by St. Gallen Business School does not entitle the participant to cancel the booked seminar or program.
Insurance, Liability, Price Changes
We recommend that you take out seminar cancellation insurance with your insurance company to cover cancellation costs due to illness and other events.
Any other damage that could be directly or indirectly related to the seminar attendance, whether from accident, illness, liability, theft, cancellation of the seminar by the organizer or damage resulting from the application of the management knowledge imparted by the participants or the company commissioned by us, must also be insured or covered. We exclude any liability.
Swiss law applies and the place of jurisdiction is St. Gallen.
With the publication of a new brochure, all previous information regarding content, speakers and prices become invalid.
Valid from: 1 June 2024
